To make sure you receive your order as quickly as possible we process all orders the moment they come in, for this reason, orders may only be cancelled within 24 hours of placement without incurring any fees.
- Orders cancelled after 24 hours may be subject to a restocking/return shipping fee at an estimated $1.75 per pound.
- If you cancel, return, or exchange only part of an order that included a package discount, you will forfeit your package discount and be credited less the amount of the discount.
- If there are back-ordered products on your order and you choose to wait for the back-ordered products to become available, we will make payment to the manufacturer to ensure that the products are reserved for you when they become available and not sold to anyone else. Your order will be considered a "special order" and therefore cannot be cancelled.
To cancel an order please contact us. Once cancelled your order status will change to cancelled and a cancellation confirmation email will be sent. Please keep this email as confirmation that you have cancelled your order. If you do not have a cancellation confirmation email or your order status in your customer portal does not say cancelled, your order was not cancelled.