We are pleased to offer a 30 Day Hassle-Free Return Policy that starts on the day you receive your order. If you are dissatisfied with your purchase for any reason, you can return it to our warehouse for a refund within 30 days of delivery in the original condition and packaging.
Requirements for a Full Refund
- Items must be in new and unused condition.
- Items must be returned with all of their original packaging and accessories.
- Items must be shipped back to us fully insured using a trackable shipping method at your expense.
- Items must not be assembled or modified in any way.
- Items must include a return authorization number provided by 1StopBedrooms.
Fees and Deductions
A return shipping fee of $1.75 per pound, and a 15% restocking fee will be deducted off your refund if:
- You choose to have 1StopBedrooms pick up your return from your residence or delivered address. ($0.75 per pound pickup fee would also apply in this case)
- You refuse delivery for any reason without consent from 1StopBedrooms.
- You refuse an entire shipment because only a part of an item is damaged.
- The delivery address you provided was invalid and the order could not be delivered.
- You choose to cancel your order and it is past the cancellation timeframe.
- If an item does not fit in your home and/or through your door.
- If you only return part of an order that included a package discount, the package discount will be void and you will be credited less the amount of the discount.
- If parts or accessories are missing from the original packaging, a fee will be deducted from your refund.
*Remote delivery locations may be subject to additional charges.
Items That Can Not Be Returned
- Items marked "Final Sale" or "Special Order"
- Items that have already been assembled (unless written exception is provided by 1StopBedrooms)
You may initiate a return or exchange online, by phone or Live Chat.
Tips to Avoid a Return
- Prior to placing your order please make sure that the item you are ordering will fit through your door and in the space where it will go. If it doesn't the delivery company may have to leave the product right outside your door, on a porch or in a garage.
- If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts on the product so you can avoid returning it.