To our Valued Customers
Like so many of you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For 1StopBedrooms, that means understanding how it affects our employees, customers and communities, and then making the necessary adjustments to our work and operations.
We have one simple objective that guides us: keeping you and our employees safe. This has been at the center of our conversations every step of the way. With that in mind, we have made several moves in our business in response to the threat of the coronavirus.
- We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).
- Across all of our facilities and delivery operations, we have increased our daily cleaning routines, including more frequent hand washing, use of sanitizer, and cleaning of equipment.
We know that many of you have scheduled in-home deliveries, installations or repairs with us. If you have any concerns, we will be happy to reschedule your appointment at no additional cost.
In high impacted areas local health departments are recommending threshold deliveries only. This means we will deliver to your front door or entryway. In these locations all in home setup will temporarily be suspended. Once your delivery is ready to be scheduled you will have the option to accept a threshold delivery or wait and get notified as soon as white glove service is restored. Should you choose to wait for white glove service to be restored your order will be held at the delivery carrier at no charge to you.
We know that this change will be inconvenient, and we are truly sorry. It was made with our employees’ and your best interests at heart.
We will continue to closely monitor the situation and do all we can to protect you and our employees.
Thank you for being a part of the 1StopBedrooms Family