If an item arrives and it's missing parts, don't worry, it's easy to get replacement parts.
Simply contact us to let us know and our customer service representatives will make sure to provide you with what you need. Most parts are readily available and able to ship with UPS or FedEx so you won't have to wait.
Check for any compartments, pockets, or pouches underneath or behind your item that could store the necessary hardware, legs, or feet to your purchase? i.e. Sofa legs are usually stored underneath the sofa within the dust cover. Should a part be missing, please contact us immediately.
Have the following information ready and available to help us achieve the best resolution for your request:
- Details of why parts are needed
- Part number needed (found in the assembly guide or package contents)
- Part name and item options (color, size, etc.)
- Item model/serial/production #/dye lot # (if available)
- Side the part is needed for (when facing the item, left or right)
- Quantity needed
- Please provide photos of the serial numbers on the outside of the package.